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Your Account Rights & Our Rules

When you open an account with aws bet, you're agreeing to terms that protect both you and the platform.

Account Registration & VerificationWithdrawal & Dispute RulesConduct in Live Tables & Slots
Explore the Lobby Read FAQ
aws bet Your Account Rights & Our Rules
REACH OUR TEAM

How to Contact Us About Your Terms

We're here to answer questions about how our Terms & Conditions apply to your account.

Live Chat Open our chat widget in the lobby — available 07:00–23:00 Indonesia time daily.
Email Support Send enquiries to [email protected]. Include your account email and the issue.
In-Account Notifications Account warnings, suspension notices, and policy reminders appear in your dashboard.
HOW WE PROTECT YOU

Data Security, Account Closure & Your Rights

Your account data is encrypted and stored on servers protected by multi-layer security protocols.

Account Closure Rights

You can close your aws bet account anytime via the Settings menu or by emailing [email protected].

Data Access & Portability

Request a full copy of your account data, payment history and play records.

Cookie & Tracking Control

Manage your cookie preferences in our Privacy Panel (footer of every page).

Payment Disputes & Chargebacks

If a withdrawal fails or a deposit is duplicated, report it to [email protected] within 48 hours.

Conduct Violations & Appeals

Account suspension for rule breach is notified immediately. You have 7 days to appeal via [email protected] with evidence.

Jurisdiction & Governing Law

These Terms are governed by the laws applicable in the jurisdiction where you register.

Frequently Asked Questions About Our Terms

Account warnings start with a 7-day suspension. Repeated violations result in permanent closure and forfeiture of remaining balance. We notify you immediately via email. You can appeal within 7 days; we review appeals within 3 business days and respond with the outcome.

No. One account per person is enforced. If we detect duplicate accounts, all linked accounts are closed and remaining balances forfeited. Registration requires a unique email and phone number. Sharing accounts violates our terms and triggers closure.

First-time withdrawal verification takes 1–2 business hours. You upload your ID and proof of payment method ownership during registration. Withdrawals via DANA, OVO, GoPay and QRIS clear within 1–3 business days after approval, depending on your bank.

You must meet the minimum age set by your local jurisdiction — access depends on local law. By registering, you confirm you are of legal age to gamble where you live. We verify location through IP address and payment method. Playing from a restricted region may result in account suspension.

Accounts inactive for 12 months are flagged. At 18 months, we send a final notice to your registered email. After 24 months with no login, the account is closed and remaining balance is transferred to a dormant wallet, reachable by contacting [email protected] within 5 years.

We may update our terms. Major changes are notified 14 days in advance via email and dashboard notice. You accept updates by continuing to play after the notice period. Withdrawing your balance before the change takes effect is always an option; we won't enforce new restrictions retroactively.

Report payment errors to [email protected] within 48 hours with proof (transaction ID, screenshot, bank confirmation). We investigate within 2 business days. Errors are corrected via account credit or refund to your payment method within 5 business days of confirmation.

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